Refund/Cancellation policy

Customers need to cancel their order by 9am, two days before the intended delivery date to be eligible for a refund - i.e. if the order is due to be delivered on a Friday, we need to hear from you by Wednesday 9am. The easiest way to cancel your order is to email us. Please note that any refund issued will take approximately 3-7 working days to enter your account

For next day delivery, you must order by 2pm (GMT) otherwise we will not be able to fulfil your order and will need to refund your payment.

 

Changes to your order i.e. delivery address, card message or delivery instructions

If you wish to make changes your order please contact us by email. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 9am the day before the intended delivery date.

 

Delivery Policy

We deliver Monday to Friday (except Bank Holidays) in two time slots (9am-1pm and 1pm-6pm) which can be selected at checkout. In the event of a delayed delivery we will contact the customer. Occasionally the studio will be closed for holidays and will not be taking deliveries - this will be indicated in the shop and delivery date selection form. We do not accept any responsibility for the failure of post rooms at commercial addresses to deliver flowers to the intended recipient. If you do not want your flowers being given to a post room, please provide delivery instructions in the field provided on the order form.

 

Please do get in touch with us at flowers@boldoxlip.com if you'd like any more information.